CRM RedWhite For Your Future
Some companies might see CRM program investment as unnecessary. But when they look back after a few years, they aware their losses. We would you like to share with you if you don’t use CRM program what kind of losses based on the our customers’ expreinces. We want to guide for your company.
Data is safe with CRM Program
CRM program prevents data loss in the your company. The number of activity is so much in the firms therefore it is not possible whether recording in the notebook, agenda or word, excel etc. Also you are not possible tracking and reports all of this records. When your customer calls you, you are not access all data with a single click, it means you don't have a corporate memory. If your firm’s data placed in computers or of your employees agenda, you can not manage your company.
You should eliminate the possibility of your employee taking your data with them when they leave the job. Which of your employees interacted with how many customers, how many meetings did they have, how many offers did they make, how many of these offers could result in sales? If you do not know the answers to these questions, you should get a CRM program without wasting any time.
You Can Avoid Loss of Time and Effort with CRM
One of the most important losses of companies is the time cost. It is required very long time for the reports that is prepared on a weekly, monthly or annual. Because of this reason to gather and to analyze data from each staff takes a lot of time and a lof of effort to complete this process. When you prepared all this report by manually, it causes some mistakes and wrong direction about company’s targets.
When your customer calls you, you spent more time and more effort to find customer information on the computer or agenda. In addition customer satisfaction also beings to be negatively affected throug in this process. If you want to prevent wasting time in your firm, you may buy CRM software, and also you can focus on your company’s strategies with updated reports.
Analyze Your Financial Losses Correctly With CRM
The companies to find new customers participate the fairs, make advertising workings. If you don’t have CRM program all of this investments are wasted. Because it is important to find new customer but it is also important to ensure customer loyalty. You can calculate how much money gain from customers but you can not analyze the lost sales and reasons of them. When you use CRM program, you can analyze why lost your quotation and you can review your pricing policy and you can increase your product quality you can get ahead of your competitors.
Your Company Prestige Should Not Be Damaged
When the workflow in companies is not systematized with a software, there are disconnections between departments or employees. In order to ensure the continuity of customer loyalty, each department must work with the same adherence. Customers want the satisfaction during the sales process and they want to go on after sales process like shipment and service process. When the sales department carries out effort and succesfully, the other departments should also show maximum effort so that does not result in loss of customers.
CRM programs comes into play at this stage. Since the CRM program provides access to customer-related data and products, it supply a healthy data stream between departments. Gaining of a new customer may takes a long time, but to lose the customer is enough a small mistake. We know that to find new customer is very costly and it takes a lot of time, therefore to obtain the satisfaction of existing customers with CRM programs is much more important. You should know that dissatisfied customers will not be a reference for you. This cause lose of image of your company. Eventually, the most logical selection would be to buy a CRM program.